We welcome hearing from you! Your inquiries are important to us.  If you have an inquiry or concern, there are several ways to contact us.

Throughout our website you may contact specific departments with questions. For example, our Foster Care Department has its own application and email address as well as our Human Resources Department.

Please note that we can only answer questions/inquiries about TFI Family Services, Inc.  Due to federal and state confidentiality laws, we cannot answer questions concerning a specific child or case if you are not an authorized individual to receive such information.

If you have a concern or general inquiry regarding TFI Family Services, you may e-mail [email protected] or call Nadine Terry-Washington at 877-942-2239. You may also use the Contact Us Form.

If you believe a child is experiencing abuse/neglect

If you have a concern about a child in your State; please contact your local law enforcement and/or social services authorities immediately as State laws vary from state to state. If you do not know how to locate your state child welfare organization, you may go to or contact Childhelp USA® National Child Abuse Hotline by telephone at 1-800-4-A-CHILD.

In Kansas, call the Kansas Protection Report Center at 800-922-5330.

In Nebraska, call the Abuse/Neglect Hotline at 800-652-1999.

In Oklahoma, call the Abuse/Neglect Hotline at 800-522-3511.

In Texas, call the Abuse/Neglect Hotline at 800-252-5400

Becoming a foster parent

If you are interested in becoming a foster parent, you may submit an inquiry below or call one of the following numbers:
TFI Family Services (Kansas) 800-279-9914
TFI Family Services (Nebraska) 877-613-7746
TFI Family Connections (Oklahoma) 866-543-9810
Texas Family Initiative (Texas) 855-655-3490

Interesting in Volunteering?

Email [email protected] with questions or to receive more information about volunteering.